Privacy Policy

1. Introduction

This Privacy Policy describes how Trevionix LTD ("Trevionix", "Company", "we", "us", or "our") collects, uses, stores, shares, and safeguards personal information across our websites, mobile apps, products, features, and other related services (together, the "Services").

We handle personal data responsibly, securely, and transparently, in line with applicable privacy and data protection laws.

By using the Services, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

What information we gather depends on how you access, interact with, and use the Services.

a. Personal Information

We may collect personal data that you choose to give us directly, such as:

• Name
• Email address
• Phone number
• Billing or payment details
• Details you submit via contact forms, support tickets, surveys, or other communications

b. Technical and Usage Information

Certain technical and usage data may also be collected automatically as you use the Services, including:

• IP address
• Browser type and version
• Device identifiers
• Device type or model
• Operating system and version
• Language and regional preferences
• Pages, screens, or features you access
• How you interact with the Services
• Date and time of access
• Session length
• Crash reports, logs, and diagnostics

c. Communication Information

When you contact us, we may keep records of that communication, including:

• Email correspondence
• Support requests
• Form submissions
• Messages sent via support or chat channels

d. Cookies and Similar Technologies

We use cookies, software development kits (SDKs), analytics tools, and similar technologies to run the Services, maintain security, understand how they're used, boost performance, and improve the user experience.

See Section 9 for more on these technologies.

3. How We Use Information

We may put the data we collect to the following uses.

a. Providing and Operating the Services

We may use information to:

• Run, operate, and maintain the Services
• Make features available to users
• Handle requests and interactions
• Respond to support questions
• Deliver the services, information, or features you request

b. Improving and Developing the Services

Data may also be used to:

• Assess Service performance and reliability
• Understand how users engage with our products
• Diagnose and fix technical issues
• Improve usability and functionality
• Develop and refine current or future features
• Maintain and strengthen security

c. Communications

We may use your contact details to:

• Respond to inquiries
• Provide customer support
• Send key operational or administrative notices
• Notify you of changes to our Services, policies, or terms
• Respond to feedback or requests

d. Security, Fraud Prevention, and Legal Compliance

Where reasonably needed, we may process data to:

• Detect and prevent fraud or abuse
• Spot unauthorized access or security incidents
• Investigate suspected policy violations
• Protect our users, the Company, our Services, property, and legal rights
• Enforce our Terms of Use or other agreements
• Meet legal, regulatory, and compliance obligations

e. Marketing and Promotional Communications

Where the law allows, or where we've obtained your consent, we may use your contact details to send product updates, announcements, promotions, or other information about our Services.

You can opt out or withdraw consent at any time using the unsubscribe link in our messages, or by contacting us directly.

4. Legal Bases for Processing

Where data protection law requires us to have a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent
• Performing a contract with you, or steps taken at your request before we enter one
• Our legitimate interests, or those of a third party, unless outweighed by your applicable rights and freedoms
• Meeting legal or regulatory obligations

Which basis applies depends on the data type involved, the relevant processing activity, and your jurisdiction.

5. Disclosure and Sharing of Information

We do not sell personal data.

That said, we may share or disclose personal data in the situations outlined below.

a. Service Providers

We may use third-party companies and service providers to carry out functions on our behalf, such as:

• Hosting and infrastructure
• Cloud storage and computing
• Analytics and diagnostics
• Customer support
• Payment processing
• Security and fraud prevention
• Technical and operational support

These providers may only process data as needed to deliver their services to us, and are bound by appropriate contractual, confidentiality, privacy, and security obligations where applicable.

b. Payment Processing

Purchases and subscriptions may be handled by third-party payment providers, such as Apple or Stripe, where relevant.

When a third-party processor fully handles a payment, we do not store the complete card details ourselves.

Transactions processed by third parties are also subject to that provider's own terms, policies, and privacy practices.

c. Legal and Regulatory Disclosures

We may disclose personal data where we reasonably believe it is necessary to:

• Comply with applicable laws or regulations
• Comply with a court order, subpoena, or similar legal process
• Respond to lawful requests from government or regulatory bodies
• Establish, exercise, or defend legal claims
• Protect the rights, property, safety, or security of the Company, our users, or others
• Detect, investigate, or prevent fraud, misuse, or unlawful activity

d. Corporate and Business Transactions

If Trevionix LTD is involved in a merger, acquisition, financing, restructuring, asset sale, insolvency proceeding, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

e. With Your Authorization

We may also share data with other parties when you specifically request, authorize, or consent to that disclosure.

6. Data Retention

We keep personal data only for as long as reasonably necessary to fulfill the purpose it was collected or processed for.

In setting retention periods, we may take into account:

• Why the data was collected
• Its nature and sensitivity
• Operational and business needs
• Contractual obligations
• Legal, regulatory, accounting, and tax duties
• The need to resolve disputes
• The need to bring or defend legal claims
• Enforcing our agreements and policies

Once data is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in line with applicable requirements.

7. Data Security

We apply reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the Service and data involved, these safeguards may include:

• Secure storage practices
• Access controls and authentication
• Encryption in transit where appropriate
• Security monitoring and logging
• Steps intended to prevent unauthorized access or misuse

That said, no method of electronic transmission or storage is completely secure, so we cannot guarantee that personal data will always remain fully protected.

8. Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may hold certain rights over your personal data.

These may include the right to:

• Access the data we hold about you
• Correct inaccurate or incomplete data
• Request deletion in certain circumstances
• Restrict certain processing activities
• Object to certain types of processing
• Withdraw consent where processing relies on it
• Request portability of certain data
• Lodge a complaint with a data protection authority where applicable

To submit a privacy-related request, please contact us at: [email protected]

For some requests, we may need to confirm your identity before responding. This helps protect personal data from unauthorized disclosure or changes.

These rights may be subject to limitations and exceptions under applicable law.

9. Cookies and Tracking Technologies

Our Services may use cookies and similar tools to enable functionality, maintain security, remember preferences, analyze usage, and enhance the overall user experience.

Depending on which Services you use, these may fall into the categories below.

Essential Technologies

These may be needed for core functionality, security, authentication, session handling, or other necessary operations.

Analytics Technologies

These may help us understand user engagement, evaluate performance, diagnose issues, and improve our products.

Functional Technologies

These may be used to remember user choices, settings, preferences, or other details that improve the experience of using the Services.

Where required by applicable law, non-essential cookies or similar technologies will only be used based on appropriate consent or another permitted legal basis.

You may be able to manage cookies through your browser, device, or applicable consent settings. Disabling certain technologies may affect the availability or functionality of some parts of the Services.

10. International Data Transfers

Because our Services, service providers, and technical infrastructure may operate in multiple jurisdictions, personal information may be transferred to, stored in, or processed in countries other than the one in which you reside.

Those countries may have privacy and data protection laws that differ from the ones that apply in your jurisdiction.

Where required by applicable law, we apply suitable safeguards intended to protect personal information transferred internationally, such as contractual protections or other legally recognized transfer mechanisms.

11. Children's Privacy

Our Services are not intended for use by children under the age of 13, or any higher minimum age required by applicable law in the relevant jurisdiction.

We do not knowingly collect personal information from children where parental or guardian authorization is legally required and has not been obtained.

If we become aware that a child's personal information has been collected in violation of applicable requirements, we will take reasonable steps to delete or otherwise properly handle that information.

Parents or legal guardians who believe a child has provided personal information to us improperly may contact us using the details provided in this Privacy Policy.

12. Third-Party Services and Links

The Services may link to, or integrate with, websites, applications, platforms, products, or services operated by third parties.

These third-party services operate independently of Trevionix LTD and may collect or process information according to their own terms and privacy policies.

We are not responsible for the privacy practices, security practices, content, or policies of third-party services.

We encourage users to review a third party's applicable privacy policy before sharing personal information with it or otherwise interacting with its service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements, or regulatory obligations.

When this Privacy Policy is updated, we will revise the "Last updated" date shown at the beginning of the Policy.

Where required by applicable law, we may provide additional notice or request consent before material changes take effect.

We'd encourage checking this Privacy Policy from time to time to stay current on how we handle personal information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you may contact us using the following details:

Trevionix LTD
12 Constance Street
London
E16 2DQ
United Kingdom

Email: [email protected]
Phone: +44 7520 658798