Cookie Policy

1. Introduction

This Cookie Policy explains how Trevionix LTD ("Trevionix", "Company", "we", "us", or "our") uses cookies and similar tracking tools across our websites, apps, products, and other related offerings (together, the "Services").

We recommend reading this Cookie Policy together with our Privacy Policy, which covers in more detail how we collect, use, share, retain, and protect personal data.

By using or accessing the Services, you accept that cookies and related technologies may be deployed as described in this Cookie Policy, in line with applicable law and any consent or preference controls available through your browser or device.

2. What Are Cookies and Similar Technologies?

Cookies are compact text files that a website or online service may place on your computer, phone, tablet, or other device when you visit or interact with it.

These technologies allow websites and apps to, among other things:

• Function properly and remain secure
• Keep sessions active and deliver the features you request
• Retain your preferences and settings
• Enhance performance and reliability
• Understand how visitors use the Services
• Identify and prevent fraud or unauthorized use

Beyond cookies, we may rely on other tools such as SDKs, pixels, local or device storage, analytics platforms, and similar technologies.

Where the context allows, any mention of "cookies" in this Policy also covers these related technologies.

3. Types of Cookies We May Use

The particular cookies and tools in use can differ based on the Service, platform, device, and features involved.

a. Essential Cookies

Essential cookies and technologies are required to run, secure, and provide the core functions of the Services.

They may support purposes including:

• Keeping user sessions running
• Enabling login and account features
• Delivering functionality you request
• Supporting security and fraud prevention
• Managing network traffic
• Keeping the Services available
• Recording your privacy or consent choices, where relevant

As these tools underpin certain features, turning them off may stop parts of the Services from working as intended.

b. Functional Cookies

Functional cookies and similar tools let us recall specific choices and settings so we can offer a more consistent experience.

They may help retain:

• Language choice
• Regional settings
• Interface configuration
• Session-related preferences
• Other feature-related choices

These tools are generally aimed at making the Services easier and more convenient to use.

c. Analytics and Performance Cookies

We may use analytics and performance tools to learn how users engage with the Services and to assess how well they perform.

Depending on the tool, the data gathered may cover:

• Pages or screens viewed
• Features engaged with
• Time spent using the Services
• Navigation and click patterns
• Device details
• Browser details
• Operating system details
• Crash logs
• Performance metrics
• Diagnostic data

This data helps us spot technical problems, understand overall usage trends, gauge performance, and refine the Services.

Where the law requires consent for non-essential analytics tools, we will obtain it before use.

d. Security Technologies

We may also deploy cookies and similar tools for security purposes, such as:

• Spotting suspicious behavior
• Flagging possible fraud
• Blocking unauthorized access
• Safeguarding accounts
• Securing our systems and infrastructure
• Catching abuse or misuse of the Services
• Assisting security investigations

These tools help keep our Services secure and trustworthy.

4. Third-Party Cookies and Technologies

Some elements of the Services depend on third-party vendors who deploy their own cookies, SDKs, or similar tools.

These vendors may support functions including:

• Analytics and performance tracking
• Hosting our website and infrastructure
• Cloud computing services
• Customer service
• Processing payments
• Security and fraud protection
• Technical operations support

These vendors handle information under their own privacy and cookie policies, contract terms, and relevant laws.

When purchases or subscriptions run through third-party platforms such as Apple or Stripe, those providers may apply their own technologies for login verification, processing transactions, security, or fraud prevention.

We recommend checking the relevant third-party provider's own policies for more detail on their data handling.

5. Managing Your Cookie Preferences

Most current browsers and devices include settings that let you control cookies and comparable technologies.

Depending on your browser, operating system, device, and location, you may be able to:

• See which cookies are stored
• Remove existing cookies
• Block some or all cookies
• Limit third-party cookies
• Adjust tracking preferences
• Get notified before certain cookies are set
• Change your consent settings through any available consent tool

The exact steps differ by browser and device, so check your own browser or device settings for the options open to you.

Note that disabling essential cookies may make some Service features unavailable or cause them to misbehave.

6. Legal Basis for Using Cookies

The legal ground we rely on for using cookies and similar technologies depends on the technology type, its purpose, and the law that applies to you.

Subject to applicable law, we may rely on:

• Your consent
• Our legitimate interests
• The need to deliver Services or features you asked for
• Compliance with legal or regulatory duties

If the law requires consent for non-essential cookies, we will ask for it before applying the relevant technology.

You may withdraw or change your consent at any time using available consent tools, browser or device settings, or other mechanisms we provide.

Withdrawing consent does not retroactively affect the lawfulness of earlier processing.

7. Cookie Duration and Data Retention

How long a cookie stays active depends on its purpose and settings.

Session Cookies

Certain cookies are short-lived and typically disappear once you close your browser or end your session.

Persistent Cookies

Other cookies stay on your device for a set period, until they expire, or until you remove them yourself.

Data collected via cookies may be kept for a period based on factors such as:

• Why the data was collected
• The technology involved
• Operational needs
• Security and fraud-prevention needs
• Legal or regulatory obligations
• Our applicable retention rules

We aim to keep data only as long as reasonably needed for its purpose, or as the law otherwise requires or allows.

8. International Data Transfers

Because our Services and the vendors we use operate across various countries, information gathered via cookies may be sent to, held in, or processed within countries other than your own.

The privacy laws in those countries may not match those where you live.

Where the law requires it, we put suitable safeguards in place for international transfers, such as contractual clauses or other recognized transfer mechanisms.

More detail on cross-border transfers can be found in our Privacy Policy.

9. Children's Privacy

The Services are not designed for use by children below age 13, or any higher minimum age set by applicable law in the relevant jurisdiction.

We do not knowingly use cookies or tracking tools to deliberately gather personal data from children without the necessary parental or guardian consent.

If we learn that a child's information was collected in breach of applicable rules, we will take reasonable steps to address it, including deleting the data where necessary.

10. Changes to This Cookie Policy

We may revise this Cookie Policy periodically to reflect changes such as:

• Our Services
• The technologies we use
• Our business practices
• Legal or regulatory requirements
• Privacy and security standards

Any revision will be reflected in the "Last updated" date shown at the top of this Policy.

Where legally required, we may give extra notice or request fresh consent before significant changes to our cookie practices take effect.

We'd encourage checking back on this Policy now and then to stay up to date on our cookie practices.

11. Contact Information

For any questions, concerns, or requests about this Cookie Policy or our use of cookies and similar technologies, please reach us at:

Trevionix LTD
12 Constance Street
London
E16 2DQ
United Kingdom

Email: [email protected]
Phone: +44 7520 658798